Of course you can. Simply call our 1300-30-40-34 number and one of our customer service representatives will be happy to take your order. Our manned hours are 8.30 AM to 7.00 PM Monday thru Saturday, Eastern Standard Time. Out of hours you can leave an order on our recorded message service. We’ll return your call to confirm your order & details as quickly as possible.

If for some reason you can't reach us, please email us at orders@petspantry.com.

At Pets Pantry we try & ensure that every product we carry is in stock. If for some reason a particular product is not available we will notify you by phone or email. If we are unable to source the product within a few days we will provide you with the following options.

1. Are you are prepared to wait till the product is available ? We will provide a time frame & get it to you as soon as it arrives.
2. Would you like to substitute if for a similar product ?
3. Would you prefer a refund ?

Pets Pantry website prices can be altered to selected currencies from around the world. You can select you currency from the list provided under the “Currencies” tab, which is located in the bottom right hand corner of the screen. The conversion rates are calculated regularly using daily foreign exchange data. Once you have completed your order, your card provider will charge your credit card in your currency.

Pets Pantry is not involved in the currency exchange process.

The currency converted price on our website is an indication only of the actual price you will be charged.

Order what you require as normal and follow the prompts through the site. When you decide to Check Out you will first be taken to the Delivery Information page. If you wish to change the address, select the Change Address option and fill in the new details, then continue as normal.

At Pets Pantry we want to give our customers a worry-free ordering experience. That's why our site uses Verisign’s Secure Server Technology (SSL 3.0), which encrypts all of your personal information. No one can obtain it as it travels through our shopping cart network. Your credit card number, e-mail address, and phone number are all protected. Your information is sent directly to the Commonwealth Bank’s Payment Gateway and is not stored in our Web site database; therefore it is safe from hackers.

If you’re still concerned about using your credit card over the Internet, simply call us on 1300-30-40-34 and give us the details over the phone.

When you use our site your shopping cart's information is stored in your web browser's cookies. You need to be able to accept cookies to place an order.

We use cookies to track your active shopping cart information.

If you are using Firewall Software like Symantec's Norton Internet Security or Norton Personal Firewall, you will need to re-configure it to allow Private Headers and Session Cookies.

If you have your browser security level set to not accept cookies, you can manually add Pets Pantry to your list of accepted websites.

There are 4 ways to search:

By typing in a Keyword in the Search menu & clicking Go
By Category (eg Dry Dog Food, Canned Dog Food, Dry Cat Food, Wet Cat Food, More Dog Products, More Cat Products).
By clicking on the Brand Name on the Home page.
By Manufacturer

Yes you can as long as it has not been despatched. Notify us immediately by email orders@petspantry.com or by phone on 1300-30-4034. If you placed the order online using a credit card we will refund your payment back to your credit card.

If you’re order has been despatched you can return it but at your cost. We strongly urge you to use the original packaging we sent your order in. We will check that the goods have been returned in good condition before processing your refund. See our returns policy & procedure for detailed information by clicking on the Information tab containing the words "Terms & Conditions" at the bottom of the page.

Yes we do. 

We offer a 7 day Money Back Guarantee (less shipping costs) provided the goods are returned in a saleable condition and are unused, in the original undamaged box including all original packing and inclusions. We reserve the right to charge a restocking fee of AUD$10 or 15% (whichever is the greater) and replacement cost, or refuse the return of items that are returned incomplete or damaged in any way. The purchaser is required to pay all shipping costs incurred in returning items to Pets Pantry except in instances where the goods arrived faulty or the incorrect product was shipped by Pets Pantry.

To arrange for the return of any item please email us at orders@petspantry.com (quoting your invoice number) or contact us by phone on 1300 30 40 34 to obtain our return shipping address.

No responsibility will be taken for goods returned without an invoice number. We will only accept returns where contact is made within 7 days of receipt of the item from Pets Pantry.

All goods returned to Pets Pantry will be inspected upon their return and in the case of faulty products, a replacement product will be sent at the expense of Pets Pantry or a refund issued to the customers credit card according to the customers instructions.

Pets Pantry offers no warranty on products above that which is offered by the relevant manufacturer.

Yes we do. But unlike our competitors we reward our customers loyalty with an upfront discount. Rather than having to wait until you've purchased the required number of bags (which is usually 10 with most brands) and could take up to years to achive, our webprice has a Loyalty discount already built into the price.

Michael established Pets Pantry in Melbourne, Australia in December 1996. Our Sydney operation commenced in June 2009.

Our web store was one of the first on-line pet retail sites in the world & has been running successfully since 1997.

No you don’t. As long as you’re happy for us to make the delivery to a designated address & there’s a safe place for us to leave it (ie your front porch, veranda, carport, garage, next door neighbour, friend, relative etc) there is no need for you to be there.
If it looks like it might rain or if we feel the need to disguise your delivery it will placed it in a black garbage bag.

Be assured by our track record. In the 13 years we have been in operation we have never had a delivery lost or stolen.

There is no easier way for busy people to get what they need. Pets Pantry is a virtual Pet Shop in your home. Let your fingers do the shopping and discover everything you need for your family pet without moving from the comfort of your home.

No need for you to ever carry a heavy bag of pet food home again!
No need to fight traffic congestion & fight for a park !
No more waiting in queues !
No need to get wet or sweat it out in the heat !

We home deliver right to your door when it suits you.

No more worrying about the store being closed when you get there.

Our website store is open for shopping 24 hours a day seven days a week, so order online when it suits you.

How many times when, after you’ve battled the traffic, fought for a park & you’ve managed to get in the door of your local store, just before it closes, you find they’re out of stock of what you wanted ? And, what’s more they don’t care !

We carry 1,000’s of products with our more popular brands available for immediate delivery. If we haven’t got it in stock we’ll tell you quickly & let you know when we’ll have it. What’s more we can usually get it to you within 24 hours.

No more looking around for assistance or relying on untrained shop assistants who have no idea.

Call us or email us for friendly, intelligent and helpful service and advice from trained professionals when you need it.

We realize that we are not for everyone, but in today’s world of two-income, time stretched families …the convenience of our home delivery service, simply saves you time!

Yes we can. Our trained staff will be able to answer most of your questions. If not we’ll refer you onto someone who can. However the information we provide is of a general nature only & we do not provide technical veterinary advice. Customers should always seek a second opinion.